Useful information and Terms and Conditions

Terms and Conditions

Useful information

The Terms and Conditions are an integral part of any accommodation contract or event booking*.
By confirming your reservation or accepting our offer, you agree to the&#;Terms and Conditions for the Hotel Industry 2006, the following rules and the cancellation conditions of the Hotel Schneeberghof.

Pricing information:

All prices quoted are in euros including VAT and, if quoted, with the Schneeberghof wellness board, excluding accommodation tax of € 2.40 per person/night. Subject to changes and typographical errors.

Overnight stay only with breakfast:

If you only want a room with breakfast, € 14 per adult per day will be deducted from the half-board price.

Arrival and departure:

Your room will be available from 2 p.m. on the day of arrival. We ask you to vacate the room by 11 a.m. on the day of departure. The wellness area is available to you until 6 p.m. on the day of departure.

Holiday with dog:

You are welcome to bring your four-legged friend with you. Please understand that pets are not permitted in the restaurant and in the wellness and spa area. We charge € 12 per pet, per night, without food.


We ask for your understanding that smoking is not permitted anywhere in the hotel.
All our rooms are non-smoking rooms.
You are welcome to smoke on the balcony with the balcony door closed.

Room floor plans, pictures and panoramic tours:

Equipment, sizes and orientations may differ. Photos/images, tours and sketches are examples and may vary in individual rooms!

Payment options:

You are welcome to pay in cash, by debit card or credit card – VISA, Mastercard, American Express, Diners Club, JCB.
Bank details: Raiffeisenbank Wiener Neustadt-Schneeberg region, IBAN: AT 16 3293 7000 0601 9004 BIC: RLNWATWWWRN

Flexible cancellation policy:&#;

Valid for new bookings for one stay from 31 October 2021.

  • In the event of an official border or hotel closure or a lockdown, you can cancel at any time at short notice and free of charge.
  • If your home country issues a TRAVEL WARNING for our region, you can cancel your package tour free of charge.

Book securely with flexible cancellation conditions:

  • Cancel free of charge up to 5 days before arrival!

In the event of a later cancellation, we reserve the right to charge&#;50% of the room price if we can no longer let out the cancelled room.&#;
In case of no-show or early departure without prior notice, 100% of the room rate will be charged.&#;

We recommend that you take out travel insurance from Europäische Reiseversicherung AG.
All information about the insurance policy and the online contract can be found here here.&#;
We are also happy to provide travel insurance that you can purchase through us.
Please let us know if you would like to arrange travel insurance through us.&#;We will then be happy to take care of the entire process for you.

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