Privacy Policy


Der Schutz Ihrer persönlichen Daten ist uns ein besonderes Anliegen. Wir verarbeiten Ihre Daten daher ausschließlich auf Grundlage der gesetzlichen Bestimmungen (DSGVO, TKG 2003). In dieser Datenschutzinformation informieren wir Sie über die wichtigsten Aspekte der Datenverarbeitung im Rahmen unserer Website.

1. General Privacy Statement

By using our website, you agree to the collection, processing and use of data as described below. Our website can generally be visited without login. Data such as the pages called up or the name of the file called up, the date and time are stored on the server for statistical purposes, without this data being directly linked to you. Personal data, in particular your name, address or email address, are collected on a voluntary basis as far as possible and, for the purpose of processing enquiries and in the event of follow-up questions, are transferred to the hotel software and stored there for the duration of the business relationship. The data will not be passed on to third parties without your consent. No data is stored on the website itself.

2. Privacy Statement for Cookies

Our website uses cookies. Cookies are small text files that make it possible to store specific, user-related information on the user's device while the user is using the website. Cookies make it possible to determine the frequency of use and the number of users of the pages and to analyse page usage behaviour. We use cookies to make our website and services more customer-friendly. Cookies remain stored on your end device until you delete them and can be called up again when you visit the site again. They enable us to recognise your browser on your next visit. If you do not want this, you should set your Internet browser so that it informs you about the setting of cookies and so that you only permit this in individual cases, or so that your browser refuses to accept cookies. Deactivating cookies may restrict some of our website's functions.

3. Privacy Statement for Google:

Google has agreed to&#;comply with the US Department of Commerce's Privacy Shield Framework&#; between the EU and the USA on the collection, use and storage of personal data from the member states of the EU. Google, including Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA and its wholly owned subsidiaries in the USA, has certified its adherence to the relevant Privacy Shield Principles.

Our website uses the following services and functions of Google Inc:
a) Google Analytics
b) Google Remarketing
c) Google Adwords conversion tracking
d) Google Maps/Earth

All of these functions use cookies. They allow Google to analyse how our website is used. The information collected by the cookie about the use of our website (including your IP address) is usually transmitted to a Google server in the USA and stored there. We would like to point out that, on this website, Google Analytics has been expanded to include the code "gat._anonymizeIp();" in order to ensure the anonymous recording of IP addresses (so-called IP masking)!

If anonymisation is active, Google shortens IP addresses within member states of the European Union or in other contracting states of the Agreement on the European Economic Area, which means that no conclusions can be drawn about your identity. Only in exceptional circumstances will your full IP address be sent to a Google server in the USA and shortened there.

You can object to the collection and storage of data at any time with effect for the future. You can opt out of Google's use of cookies by visiting the Google Ads opt-out page. Alternatively, users can disable the use of cookies by third parties by calling the Disable Network Advertising Initiative. However, we would like to point out that this may mean you may not be able to use all the functions of this website to their full extent.

You can find more information and Google's privacy policy at:&#;https://policies.google.com/privacy?gl=en

a) Google Analytics:

To deactivate Google Analytics, Google provides a browser plug-in at&#;https://tools.google.com/dlpage/gaoptout&#;.

Here you will find all measures that Google Analytics has taken to protect your data:&#;https://support.google.com/analytics/answer/6004245?hl=en

b) Google Remarketing

Google Remarketing uses the data to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and Internet usage. Google may also share this information with third parties if legally required to do so, or if the third party is tasked with processing the data on behalf of Google. Third-party vendors, including Google, place ads on websites across the internet. Third parties, including Google, use stored cookies to place ads based on a user's previous visits to this website. Under no circumstances will Google associate your IP address with other Google data.

c) Google Adwords conversion tracking

If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognise that you clicked on the ad and were redirected to this page. Each Google AdWords customer receives a different cookie. As a result, there is no way that cookies can be tracked through AdWords advertisers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking.

Here, customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.

If you do not wish to participate in tracking, you can opt out by preventing the installation of cookies by setting your browser software accordingly (deactivation option). You will then not be included in the conversion tracking statistics.

d) Google Maps

If you, as a user, do not agree to this processing of your data, you have the option of deactivating Google Maps/Google Earth and thus preventing the transmission of data to Google. To do this, you must deactivate Javascript in your browser. We would like to point out that in this case you may not be able to use Google Maps/Google Earth, or only use them to a limited extent.

Google Maps (Terms of Use)&#;https://cloud.google.com/maps-platform/terms

7. Privacy Statement for Newsletter Dispatch

You have the option of subscribing to our newsletter via our website. For this we need your name, your email address and your declaration that you agree to receive the newsletter. As soon as you have registered for the newsletter, we will send you a confirmation email with a link to confirm your registration (double opt-in).

The newsletter is sent via a newsletter program managed by&#;CleverReach GmbH & Co. KG" based in D-26180 Rastede,&#;Mühlenstrasse 43.

We have concluded a corresponding contract for order data processing with the provider.

Here you will find information on the provider's handling of data:&#;https://www.cleverreach.com/en-de/privacy-policy/

You can cancel your subscription to the newsletter at any time. To do this, click on the relevant link in the newsletter and your contact details will be immediately deleted from our newsletter program. However, this does not affect the legality of the processing carried out on the basis of the consent until the revocation!

8. Privacy Statement for Reviews

For comments or reviews, we use the services of CA Customer Alliance GmbH in D-12109 Berlin, Ullsteinstrasse 130.

We have concluded a corresponding contract for order data processing with the provider.

Here you will find information on the provider's handling of data:&#;https://www.customer-alliance.com/en/privacy-policy/

9. Privacy Statement for Online Bookings

You can book online on our website. We use the services of HotelNetSolutions GmbH, Genthiner Strasse 8, D-10785&#; Berlin.

We have concluded a corresponding contract for order data processing with the provider.

Here you will find information on the provider's handling of data (only available in German):&#;https://www.hotelnetsolutions.de/Datenschutz

10. Privacy Statement for Links

On our website, you will find external links to the social networks "Facebook" (Facebook Inc. 471 Emerson St. Palo Alto, CA 94201-160, USA), "Twitter" (Twitter Inc., San Francisco, CA, USA) and "Google +" (see Google Inc.).

Here you will find information on how to handle your data:

11. Privacy Statement for the Voucher System

We also work with the voucher system of Incert eTourismus GmbH & CoKG in 4040 Linz, Leonfeldnerstrasse 328. Your data will be collected and processed on our behalf by INCERT eTourismus GmbH & Co KG, Leonfeldner Strasse 328, 4040 Linz on the basis of a separate agreement on the processing of personal data as part of order data processing in accordance with Art. 28 GDPR in accordance with the relevant legal requirements. As a processor in the case of support measures, the companies Incert eTourismus also have access to your data, but may only use them for the purpose of support measures and not for their own purposes.

We have concluded a corresponding contract for order data processing with the provider.

Here you will find information on the processor's handling of your data:&#;https://www.incert.at/en/gdpr/

12. Privacy Statement for Tennis Court Reservations

We use the services of Eversport GmbH, Kauerhof 1 – 4, Top 4, 1150&#; Vienna for our online tennis court reservations.

We have concluded a corresponding contract for order data processing with the provider.


13. Personal data and its use:

Personal data is personal information and factual information that can be clearly assigned to specific natural persons (e.g. name, address, telephone number, date of birth, email address, etc.). It is collected, stored and processed by us as part of the business relationship. The data is used for the purposes of service provision and administration.

It is stored in our hotel software Oracle Hospitality Suite8 from Oracle Corp., 500 Oracle Parkway, M/S 5op7, Redwood Shores, CA 94065, USA. Personal data will not be passed on to third parties unless we are obliged to pass on the data due to mandatory legal provisions (e.g. the Registration Act).

This data is stored for as long as the statutory retention periods in Austria provide.

14. IT administration:

We work with the following companies in hardware and software support.

  • Oracle Austria GmbH, Donau City-Strasse 7, 1220&#; Vienna (hotel software)
  • Business Data Solutions GmbH, Fischauer Gasse 150, 2700&#; Wiener Neustadt (server installation) We have concluded a corresponding contract for order data processing with the provider.
  • Fugger Computertechnik GesmbH, Hauptstrasse 30, 2763&#; Pernitz (Wi-Fi support)

No personal data is passed on, but access to all data is possible on the basis of the maintenance contract. In this context, our contractual partners undertake to handle data in accordance with data protection regulations.

15. Your rights

In principle, you have the right to information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, this is the Data Protection Authority.

You can reach us using the following contact details:
Hotel Schneeberghof Betriebsges.mbH, Wiener Neustädter Strasse 24, 2734&#; Puchberg/Schbg.
Tel.: 02636/3500-0 | Email:&#;info@schneeberghof.at
You can reach our data protection coordinators at:
Dir. Andreas Zenz: 02636/3500-500, zenz@schneeberghof.at
GF Gabriele Machacek: 02636/3500-501, gsm@schneeberghof.at

Last updated: May 2018

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